AETOS cashes in on new First Line Maintenance business
AETOS has won a contract to provide First Line Maintenance (FLM) services for Diebold Nixdorf (Diebold). Since its commencement on March 7, a team of FLM engineers has been responsible for servicing a total of 212 DBS Diebold-ATMs located in the North zone of Singapore. Since then, AETOS has expanded its FLM coverage to include the East zone from May 15; effectively covering 50% of DBS Diebold-ATM network in Singapore.
AETOS FLM engineers will carry out duties such as routine maintenance, troubleshooting, and solving software-related issues in order to eliminate any potential disruption of ATM services stemming from technical issues. Starting June, their deployment will also be enhanced through the use of i-Scheduler – a custom-made software solution developed in partnership with GRG Banking – an industry-first. The system is able to plan deployments faster and more efficiently via advanced algorithms, factoring in variables such as real-time road conditions, duty rosters, and existing maintenance tickets workload. The team will also don EagleGold body-worn cameras for added security and transparency throughout the course of their duties.
“We believe in harnessing technology solutions, such as the i-Scheduler, to achieve optimal deployment of manpower resources and value-add to the services we provide for our clients,” said Mr. Kelvin Ho, General Manager of AETOS Assets Management. “Together with our proven track record in cash-in-transit and self-service banking operations, the FLM business will open up new avenues for partnerships with banks and ATM providers.”
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