With more than a decade of dedicated service, SSGT (APF) Yvonne Gan started as a Security Officer (SO) and took the leap to become an Auxiliary Police Officer (APO) in 2012. This career switch goes beyond a change of job title; it opened new doors for growth and opportunities, setting SSGT (APF) Yvonne on a path of progression and leadership. 

In our third feature of Stewards of AETOS, we delve into SSGT (APF) Yvonne’s inspiring journey—a story of challenges conquered, milestones celebrated, and a steadfast commitment to safety and security in every role she undertakes.

Hi Yvonne, can you tell us more about yourself and how long have you been serving with AETOS?

Hello! I’m SSGT (APF) Yvonne from Sea Domain Task Force (SDTF) Division. I currently serve as an APO and I am a Team Leader (TL) at PSA Pasir Panjang Terminal. I joined AETOS as a Security Officer (SO) in 2011, so this marks my 13th year with the organisation.

Throughout my time here, my career has evolved significantly. I started off with performing on-ground security duties and gradually took on a leadership role that emphasised on people and coordination skills. As a TL, my day-to-day tasks are deeply rooted in fostering teamwork. It’s not just about my own efforts but about ensuring that my entire team works cohesively.

Currently, I oversee about 120 officers at PSA and work with a core team of about 35 officers. My responsibilities include ensuring that all security measures are in place and adhered to, managing administrative work, and liaising with our clients to meet their expectations.

Every day, my work commences with a briefing to the officers on safety procedures and alignment on key duties before they head to their deployment points. By ensuring that my team is well-prepared and informed, I can then focus on the broader tasks and client interactions that are essential to our operations.

What made you join AETOS?

I initially came across a job advertisement for SOs, and I didn’t think too much of it at the time. I was looking for a stable job opportunity, so I decided to give it a try and that was when my journey with AETOS started. I was first deployed at Singapore Cruise Centre as a Screening Officer, where I learned the fundamentals of security operations and customer service. One year in, I decided to make a move that was out of my comfort zone.

Can you share some accomplishments you are most proud of?

In 2012, my supervisor, SSSGT (APF) Lydia, recognised my potential and encouraged me to take on a different role. Her support and guidance motivated me to pursue further opportunities in AETOS, eventually leading me to become an APO. My proudest moment was deciding to make that transition, despite my uncertainties about the outcome. 

Starting from the rank of Police Constable (PC), I dedicated myself to learning and growing within the Auxiliary Police Force. AETOS provided me with opportunities to undergo various courses for professional development such as security screening management, firearm handling, first aid response, mental resilience, customer service and many more.

These experiences not only enhanced my skill set but also allowed me to progress to where I am today. This career transition marked a significant milestone in my career, and I am very proud of my personal growth and the challenges that I overcame along the way.

Can you describe what your transition from SO to APO was like?

Transitioning to an APO was a significant and challenging step in my career. I underwent rigorous training for three months, which included IPPT tests, shooting exercises, and law examination. This period was quite challenging as it demanded both physical and mental fitness; I slimmed down quite a lot during the training!

My first deployment as an APO was to a key police installation, which was a completely new environment for me. There, I gained valuable experience handling persons in custody (PICs) while adhering to rules and regulations.

Subsequently, my second deployment brought me here to PSA, where my responsibilities shifted from interacting with PICs to members of the public. In hindsight, each deployment site presented unique challenges and learning opportunities, which has taught me to be more adaptable and confident.

Reflecting on your journey with the organisation, what challenges have you overcome?

Throughout my journey, one of the key challenges I’ve faced as a TL is ensuring the wellbeing of my team members, especially during the COVID-19 pandemic. Maintaining morale and supporting their needs were top priority amidst the uncertainties brought about by the pandemic. It was a true test of our resilience, but effective communication and empathy helped to keep our operations running smoothly while maintaining a cohesive team spirit.

What significant changes have you witnessed since AETOS started in 2004?

Since joining AETOS, one of the most noticeable transformations has been the way we communicate as an organisation. Back when I started, our communication method was rather traditional, where we only relied on emails and WhatsApp. But now, we've embraced Workplace as our internal communication platform, and this has changed how we connect and collaborate, whether it’s with our peers or the leadership team.

For instance, it allows ground officers like myself to directly reach out to management through chat groups. This means we can quickly address issues, share updates, and ensure everyone is on the same page. It's not just about efficiency, it's about feeling more connected and supported as a team. 

What made you stay in AETOS for all these years?

I've stayed with AETOS all these years because of my team. Together, we've weathered numerous challenges, especially during the pandemic. We stood by each other, taking turns to cover shifts so everyone could spend time with their families while contributing to the safety of our communities. This camaraderie is rare; not every team operates with such closeness and trust.

Sure, we may have our disagreements at times, but at the end of the day, we all share the same goal: ensuring the safety and security of our nation by making sure that our operations run smoothly. We value each other as a team, and that's what matters most to me.

What advice would you give to new employees to help them thrive in AETOS?

As someone who has experienced both the roles of an SO and APO, my advice to new joiners is to be kind and work diligently. Your efforts will not go unnoticed.

My Commanding Officer (CO) once told me, "Don't give up, always do your best and never limit yourself.” This is advice I hold tight to, even to this day.

Don’t be afraid to set ambitious goals and pursue them with passion. Whatever you do, ensure it aligns with your aspirations, and treat everyone with respect and kindness. Building good relationships helps too!

Any wishes for AETOS?

Thank you for giving me the opportunity to be part of the AETOS Family. Happy 20th anniversary!