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TSC - CREATE AND ENHANCE POSITIVE CUSTOMER EXPERIENCE

TSC - CREATE AND ENHANCE POSITIVE CUSTOMER EXPERIENCE

Course Objectives

The purpose of this TSC Unit is to enable Auxiliary Police Officers, Auxiliary Police Officers (Enforcement) and Protection Officers to acquire the fundamental knowledge and be equipped with application skills in Customer Service while performing security duties at various deployment areas
• Customer needs and expectations
• Principle of effective communications
• Methods to project a professional image and persona
• Qualities and characteristics of positive customer interaction
and experience
• Demonstrate professional service delivery to exceed
customers’ expectations
• Methods to escalate areas of improvement to enhance
customer experience


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Course Information

Number of Days

01

Duration

11 hours

Fee (incl. GST)

S$192.60

(Additional 2 hours assessment on the last day)